Significant opportunities lie ahead in the coming year as the big technology trends - artificial intelligence, machine learning, and the cloud - become more embedded within financial services (more about those in our 2019 technology predictions blog).
It opens the door to a future financial services business that’s more efficient, more automated, and infinitely more capable of doing two critical things:
1. Delivering quality advice in a way clients want; and
2. Doing it in a way that delivers profit and is growing.
The successful model of the future will be about profitably servicing both high-touch clients and those with low-touch needs while delivering heightened service experiences at acceptable margin
Automation will make that scale possible, while human expertise is applied to service more comprehensive advice needs.
The future adviser remains a valuable asset to businesses. But, smarter with their time and heavily supported by technology, they can better predict which clients are worth spending time on and when it’s best left to the artificial voice assistant.