SUPPORT

ActiveClient Support

ActiveClient is a scalable system comprising mortgage qualification management functionality. This web page contains links for troubleshooting the ActiveClient system.



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ActiveClient is not receiving automatic updates
ActiveClient Update Checker (exe)

Note: After running the above exe file, check the update was successful by doing the following:

  1. Open the Windows Control Panel, then select Administrative Tools > Services.
  2. In the Services list, locate 'ActiveclientUpdateChecker Starter'.

    If the Update Checker is not in the list, or does not have a Status of Started, the update has not been successful. Please contact the ActiveClient team for assistance.

The error message "Cannot connect to host 127.0.0.1" displays when ActiveClient is not running and/ or when the computer start up.
Norton Internet Security 2005 (pdf)
Norton Internet Security 2003 or 2004 (pdf)
McAfee (pdf)

Error messages occur when attempting to update the ActiveClient Licence. E.g. "Unable to connect to TransActive Servers."
ActiveClient Database Fixer (exe)

Windows XP SP2 is installed and ActiveClient won't run.
Windows XP Firewall (pdf)

Knowledge Base Articles
How to Move ActiveClient to a New Computer (pdf)
How to Load a Logo for Reports (pdf)

Need more information?

For further information, please contact the ActiveClient support team.

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