XPLAN Support
IRESS is committed to providing registered XPLAN users with high quality support for this range of premium products. Our experienced and qualified team provide support for technical financial planning, computer hardware and software.
The XPLAN support team can be contacted via:
- phone - 1300 130 069 (AUS), 0800 448 505 (NZ)
- email - xplansupport@iress.com.au
- online - Wealth Managment OSC (see the Login utility on this web page for access).
Online Support Community
The Wealth Management OSC (Online Support Community) connects registered XPLAN users with our technical support team in an online environment.
The OSC streamlines requests from the entire XPLAN user-base, allowing the support team to quickly respond to requests.
The OSC allows users to:
- search for existing questions & responses on similar topics
- lodge support questions - responses by our team are emailed directly to the user and accessible online by other users
- lodge enhancement requests
- submit supporting documentation for their questions or suggested enhancement
- vote for existing enhancement requests
- monitor enhancements currently under development.